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17 JUNE, 2017 (MAINS)



Q1.  Discuss the traits of an emotionally intelligent person. What is the importance of ‘emotional quotient’ in the life of a bureaucrat? (200 words)


Please write the answer in comments section

  • Osho Korde

    Emotional intelligence is described as the capability to recognize one’s own emotions and to perceive those of others, applying this knowledge to direct one’s decision making and action in a skilful and intelligent manner. One can identify them by following traits:
    • They Are Not Perfect
    • They Understand The Balance Between Work And Play
    • They See Change
    • curiosity
    • Empathy
    • knowing ones Strengths And Weaknesses
    • Self-Motivated
    • Not Live In The Past
    • Positivity
    • Create And Maintain Boundaries

    The four cornerstones of emotional intelligence are:
    • self-awareness
    • self-management,
    • social awareness
    • relationship management

    The importance of emotional intelligence in bureaucracies:
    a) Leadership and teamwork improvement At the centre of successful leadership is the ability to influence a group toward the achievement of goals. Since emotions are intrinsic to the human condition, they doubtlessly arise whenever a group of people works together.

    b) Improvement of customer service A great deal of public-service jobs are characterized by interpersonal contact, which can be face to face and/or voice to voice. In the ideal case the interaction between public servant and customer should produce a desired outcome for both sides:
    1) from the customer’s point of view, his/her goal of the exchange has been fulfilled;
    2) from the agency’s point of view, the customer was satisfactorily served, establishing the productivity and efficiency of the respective public-service agency.
    Despite some deficiencies (e.g. difficulties in assessment and costs) emotional intelligence skills will continue to be important for bureaucratic processes since social skills in general are expected to decline due to the increased dependency on technological forms of communication.