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Q1. No administration can claim to be accountable, responsive and user-friendly unless it has established an efficient and effective grievance redress mechanism” Discuss the major initiatives of the Ggovernment to address the grievances of citizens. Also discuss the challenges associated. (200 words)

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  • Osho Korde

    The grievance redress mechanism of a firm is an estimate to examine its efficiency and effectiveness as it provides significant feedback on the working of the administration. There are mainly two designated agencies in the central government handling these grievances namely department of administrative reforms and public grievance redress mechanism in India functions on a decentralized basis.
    The major reasons of grievances primarily include the socio-economic reasons such as prevalent corruption the ministries, government organizations, and bureaucratic system, which are ubiquitous in the current society; the people feel themselves helpless against it and are found to tolerate it in their day-to-day lives. But factors such as lack of awareness and lack of relevant information about whom to complain make this process even more tedious. Looking at this aspect, OPGRS has been designed and developed to take cate of such problem of the people without stepping in the offices of ministries and government organizations or even without knowing sometimes where to lodge their complaints. In majority of the cases, they don’t even know who is accountable to listen to their problems. Therefore, the significance of such e-governance systems is felt even more for smooth, transparent and impartial running of the government. The success of this system can be measured on when a large section of the society adopts this system and the government responds properly to their problems leading to the citizens satisfaction.

    Many e-offices, IVFRT, UID, Pensions, banking, posts, e-governance in municipalities have been some major initiative of government to spread the awareness.